YOUR SAFETY IS OUR NUMBER ONE PRIORITY

In line with advice from HM Government and Public Health England our venue is currently open to support essential events. Our Factory Tour and Driving Experience will be returning in Summer 2021.

Our booking team will be in contact with customers who have been affected in due course.

We thank you for patience during these unprecedented times and look forward to welcoming our guests back very soon.

Stay safe, be kind, stay well.

COVID-19 SAFETY AND WELL BEING CHARTER

 

YOUR EXPERIENCE

If you’re experiencing any COVID-19 symptoms or have had contact with any possible source of the virus, or living with someone who is currently shielding or self isolating, please stay at home and e-mail the centre to re-arrange your booking.

 

FLEXIBLE BOOKING TERMS

Following the government’s announcement of possible ongoing regional and national restriction measures, we will remain flexible in our approach to allow you to carry on enjoying your experiences safely. Please find details below.

Flexible Bookings - If you are unable to enjoy your booked experience due to COVID-19 restrictions or concerns, we’ll extend it for you for free.

Gift Voucher Extensions - We have extended all experience vouchers to 18 months from date of purchase.

Should you have a requirement to move your booking or any further questions a member of the experience team will be available via phone or e-mail at each centre to help.

 

SOCIAL DISTANCING

Everyone on site must adhere to social distancing guidelines and remain at least 2 metres apart where possible. We have put some signs up to help remind and guide you.

 

VENUE SANITISATION

All areas of the building routinely undergo enhanced cleaning and sanitation. A comprehensive cleaning schedule has been developed and log is maintained to ensure consistent and timely sanitation.

WHAT TO EXPECT ON ARRIVAL

TEMPERATURE SCAN

Using none contact technology, guests may be required to have a thermal temperature screening on arrival or anytime during their experience. Guests with a temperature of 37.8°c or greater will be asked to reschedule their drive experience to ensure our other guests and staff are kept safe.

 

HAND-SANITISING STATIONS

All guests will be required to use the ‘Hand-sanitising Stations’ on their arrival and departure.

 

PERSONAL PROTECTIVE EQUIPMENT (PPE)

As per the government guidelines we request all customers to bring and wear their own personal face covering inside the Jaguar Land Rover venues and vehicles at all times. Please note certain areas will not allow access without face coverings. Staff will also be wearing personal protective equipment at all times.

 A personal bottle of hand santiser will be made available for customer use during their experience.

 

SELF-SERVE REFRESHMENTS

Self-serve refreshment points with disposable cups will be available. This area will also be regular cleansed and hand sanitiser will be provided.

FACTORY TOURS

Following HM Government’s announcement on Tuesday 22nd September 2020, Jaguar Land Rover Experience has made the difficult decision to postpone the re-start of Factory Tours until Spring 2021. For exisiting bookings or vouchers, please contact a member of the team.

CHANGES TO MEETINGS AND EVENTS

At Jaguar Experience we recognise that we are not returning to business as usual. We are committed to evolving our events offering to ensure they are delivered in the safest way, along with delivering an exceptional customer experience.
 
By redesigning our event offering we are enabling clients to have the opportunity to re-engage teams following on from these unprecedented times. Our offering will remain flexible and we will put our valued clients at the forefront.
 
For further information please click here

 

We thank you for your patience during these unprecedented times and please do not hesitate to contact our team if you have any questions by filling out the form below.

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