COVID-19 SAFETY AND WELL BEING CHARTER
Our experience venue remains open for business. Please find further detail and information below.
YOUR SAFETY IS OUR NUMBER ONE PRIORITY
In light of the ongoing situation and with the Government's own advice to stay cautious, Jaguar Land Rover are putting the safety and wellbeing of our employees and guests at the forefront of our operational guidelines.
To manage this, we will continue to monitor and update our safety measures. Please read our latest Covid-19 safety and well-being information below.
We thank you for your patience and look forward to welcoming you to our Venues..
Stay safe, Be kind, Stay well.
If you’re experiencing any COVID-19 symptoms or have had contact with any possible source of the virus, or living with someone who is currently shielding or self isolating, please stay at home and e-mail the centre to re-arrange your booking.
FLEXIBLE BOOKING TERMS
We will remain flexible in our approach to allow you to carry on enjoying your experiences safely. Please find details below -
Flexible Booking - If you are unable to enjoy your booked experience due to COVID-19 restrictions or concerns, we’ll extend it for you for free.
Should you have a requirement to move your booking or any further questions a member of the experience team will be available via phone or e-mail at each centre to help.
Even though restrictions have been lifted, keeping our staff and customers safe is our number one priority. Therefore, we have made the decision to continue with social distancing within our Venues. Everyone onsite is asked to remain at least 2 metres apart where possible. We have put some signs up to help remind and guide you.
We will continue to routinely clean and sanitise our venues with a comprehensive cleaning schedule.
LATERAL FLOW TEST
All guests will be required to provide proof of a negative lateral flow test on arrival via NHS text message or photographic proof within 72 hours of your experience. Guests with a positive Covid - 19 result will be asked to reschedule their experience to ensure our other guests and staff are kept safe.
All guests will be required to use the ‘Hand-sanitising Stations’ on their arrival and departure.
PERSONAL PROTECTIVE EQUIPMENT (PPE)
Our advisory to guests is that when entering our Venues a face covering is worn, we feel this will help provide a safe working environment for our employees who come into contact with guests from different regions of the UK and different households daily.
A personal bottle of hand santiser will be made available for customer use during their experience.
Jaguar Land Rover Experience has made the difficult decision to postpone the re-start of Factory Tours until further notice. For exisiting bookings or vouchers, please contact a member of the team.
We thank you for your patience during these unprecedented times and please do not hesitate to contact our team if you have any questions by filling out the form below.