YOUR SAFETY IS OUR NUMBER ONE PRIORITY

In light of the ongoing situation and with the Government's own advice to stay cautious, Jaguar Land Rover are putting the safety and wellbeing of our employees and guests at the forefront of our operational guidelines.

To manage this, we will continue to monitor and update our safety measures. Please read our latest Covid-19 safety and well-being information below.

We thank you for your patience and look forward to welcoming you to our Venues..

Stay safe, Be kind, Stay well.

YOUR EXPERIENCE

If you’re experiencing any COVID-19 symptoms or have had contact with any possible source of the virus, or living with someone who is currently shielding or self isolating, please stay at home and e-mail the centre to re-arrange your booking.

 

FLEXIBLE BOOKING TERMS

We will remain flexible in our approach to allow you to carry on enjoying your experiences safely. Please find details below -

Flexible Booking - If you are unable to enjoy your booked experience due to COVID-19 restrictions or concerns, we’ll extend it for you for free.

Should you have a requirement to move your booking or any further questions a member of the experience team will be available via phone or e-mail at each centre to help.

 

SOCIAL DISTANCING

Even though restrictions have been lifted, keeping our staff and customers safe is our number one priority. Therefore, we have made the decision to continue with social distancing within our Venues. Everyone onsite is asked to remain at least 2 metres apart where possible. We have put some signs up to help remind and guide you.

 

VENUE SANITISATION

We will continue to routinely clean and sanitise our venues with a comprehensive cleaning schedule.

WHAT TO EXPECT ON ARRIVAL

All guests will be required to provide proof of either:

Completing a Lateral Flow test at home, no more than 48 hours prior to the arrival at the venue.  The Lateral Flow tests have been proven to identify asymptomatic individuals who are unaware they have Covid-19 and reduces the risk of potentially passing on the infection to others. You will be required to show proof of a negative result, should you gain a positive result please contact the venue prior to arrival to rearrange your Experience.

OR

Having had both Covid-19 Vaccinations at least 14 days prior to the date of the Experience. You will be required to show proof via the NHS Covid Pass or by producing a signed and dated vaccine appointment card.

 

HAND-SANITISING STATIONS

All guests will be required to use the ‘Hand-sanitising Stations’ on their arrival and departure.

 

PERSONAL PROTECTIVE EQUIPMENT (PPE)

Our advisory to guests is that when entering our Venues a face covering is worn, we feel this will help provide a safe working environment for our employees who come into contact with guests from different regions of the UK and different households daily.

 A personal bottle of hand santiser will be made available for customer use during their experience.

 

 

YOUR EVENT SAFETY

You will be assigned a dedicated Event Manager who will work closely with you at all stages of the event journey.

The Events Team have been fully briefed on the new implemented safety measures and will provide support in bringing your event concept to life in line with the restrictions we currently face.

We ask that the event is digitised as much as possible, so no lanyards, badges or handouts are used.

All delegates must pre-register for the event and your event manager will need to see site of this confirmed list. Delegates will need to sign in on arrival, this process supports the requirement for track and trace. 

HYBRID CONFERENCING TECHNOLOGY

We have been working with our Technical provider to pull together streaming and live broadcast solutions for conferences and meetings. It is our aim to ensure that all events are Safe, convenient and sustainable for a global audience

Streaming your event is a practical solution, making content accessible to people you might not otherwise be able to reach, with no geographical or venue size constraints

We can provide additional breakout spaces to support video conferencing, allowing more people to attend your event

The events team are knowledge to talk you through which solution would most suit your event.

Our working practices will be continually reviewed and updated in line with Government and NHS guidance. Please view our Covid-19 safety film.

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 If you would like to discuss your requirements further please contact a member of the events team on 0121 786 6000/6001 or email castlebromwich@jaguarexperience.com

 

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